We promise to stand by you, to protect your dreams, and build a future for all.

Dear Members, Colleagues, and Fellow Shareholders,

It brings me immense pride and joy to share this message as the Chairperson of Urban Cooperative Bank Ltd., Bareilly, on the occasion of releasing our Annual Report for the financial year 2024–25. This report marks not only the end of a financial year but celebrates a legacy of cooperation, dedication, and sustainable growth that our institution continues to uphold with strength and dignity.

The cooperative movement in India has always stood for inclusion, mutual benefit, and community well-being. As a cooperative bank, our mission has never been limited to financial transactions—it has always been about trust, empowerment, and shared prosperity. This past year, I have seen these principles in action across every level of our operations.

A Year of Steady Progress

Despite a challenging economic environment and the ever-evolving regulatory landscape, our Bank remained firmly on the path of progress. Under the leadership of the MD sir and the guidance of the Board, we have strengthened our operational framework, introduced new member-centric schemes, and maintained consistent financial performance.

Our loan portfolio has diversified, deposit base has grown, and new channels of service—particularly digital—have expanded accessibility for all members, including senior citizens, customers from all sectors, and small business owners. We are not just delivering services; we are making lives easier, safer, and more financially secure.

Good Governance and Member Welfare

As Chairperson, I have placed particular emphasis on good governance, inclusivity, and ethical decision-making. We believe that transparency, accountability, and responsible management are not optional—they are essential for the long-term success of any cooperative institution.

We have made sustained efforts to ensure that every policy, every product, and every communication reflects fairness and openness. From regular board reviews to grievance redressal mechanisms and customer feedback programs, our goal is to stay connected and responsive to our members' needs.

Cooperative Spirit and Social Impact

What sets us apart is the spirit of cooperation that runs through the fabric of our institution. We understand that financial inclusion is not only about access to banking services but also building capacity, knowledge & confidence. Our aim is to strengthen economic participation where it matters the most. We understand that our success is deeply intertwined with the prosperity of our community. That is why our strategic choices continue to be guided not just by numbers, but by values.

Digital infrastructure enhancement

1.  We are actively combating phishing attacks and rogue applications—deceptive threats designed to steal your information by impersonating our bank.

To protect you, we have invested in advanced technology that proactively blocks these scams. Our teams are also vigilant, working to swiftly remove fraudulent websites and apps as soon as they appear. Our commitment is to provide a secure and trustworthy banking experience.

2. DLP (Data Leak Prevention) & Patch Management: technology helps banks proactively monitor and block any attempts to steal confidential information. This is vital for protecting customer data, maintaining data integrity, and meeting strict regulatory standards. This measure is critical for upholding data integrity, protecting customer privacy, and meeting stringent regulatory requirements.

3. CSOC FortiSIEM: a security information and event management (SIEM) system, integrates with the MITRE ATT&CK framework to map security incidents to specific attack tactics. The bank has upgraded its Cyber Security Operations Center (CSOC) with a next-generation, AI-enabled FortiSIEM platform. This enhancement allows for more intelligent and efficient threat detection, helping the bank stay ahead of sophisticated cyberattacks.

Looking Ahead with Confidence

As we look to the future, we do so with optimism and clarity. The coming years will bring new opportunities in digital finance, financial inclusion, green banking, and member education. I am confident that with the right balance of tradition and innovation, we will rise to meet these possibilities with strength and vision.

I extend my heartfelt thanks to my fellow Board Members, the management team, our committed employees, and above all, our valued members. Your trust, your participation, and your belief in cooperative ideals are what make this institution extraordinary.

Let us continue to grow—together, ethically, and responsibly.

Warm regards,

Shruti Gangwar

Chairperson

Urban Cooperative Bank Ltd., Bareilly